Regulations for Coaching Services

I. General Provisions

These Regulations define the general conditions, the manner of providing services electronically, and the principles of coaching collaboration conducted by Bartosz Tywuski – Personal Trainer (hereinafter referred to as "Trainer" or "Provider"). Coaching services are provided via electronic, telephone, and stationary channels (on-site training in Bydgoszcz).

Bartosz Tywusik – Personal Trainer (hereinafter referred to as "Provider") conducts an unregistered business activity without a JDG number (Unified Identification Number for Business Activity), hereinafter referred to as "Activity". The Provider operates on their own account within the framework of training service activities.

Contact with the Provider can be made through:

  • email address: kontakt@architektciala.pl

  • phone number: 669 812 911

  • social media: Instagram, TikTok, Facebook

These Regulations are continuously available to Clients through available communication channels in a manner that allows for their acquisition, reproduction, and retention of their content at any time.

The Provider informs that using services provided electronically may involve cyber threats. The Client should apply appropriate technical measures to minimize risk, especially antivirus programs and firewalls.

II. Definitions

The terms used in these Regulations mean:

  • Business Days– days from Monday to Friday excluding public holidays;

  • Client– an adult natural person or a person conducting business who enters into a contract for the provision of training services with the Provider;

  • Consumer– a natural person entering into a contract not directly related to their business or professional activity;

  • Entrepreneur– a natural or legal person conducting business activity;

  • Regulations– this document;

  • Services– training services, fitness and nutrition consulting provided electronically (online), by phone, or in person;

  • Civil Code– the act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended);

  • Contract– the contract for the provision of training services concluded between the Provider and the Client;

  • Order– the Client's declaration of intent aimed at concluding the Contract.

III. Rules for Using the Services

Using the services provided by the Provider is possible on the condition that the Client meets the following requirements:

  • having an active email address and phone number,

  • giving consent to the processing of personal data in accordance with the Privacy Policy,

  • having access to the Internet (in the case of online services),

  • having a mobile device or computer capable of conducting video conferences (in the case of online training),

  • being of legal age or having consent from a legal guardian (for persons under 18 years of age),

  • having no medical contraindications to performing physical exercises.

The Client is particularly obliged to:

  • provide accurate personal data and information about health status,

  • comply with the Provider's guidelines regarding safety during training,

  • fulfill financial obligations arising from the concluded Contract,

  • not to disclose login data to the account/training materials to third parties,

  • use the services in a manner that is not burdensome for the Provider,

  • inform the Provider of changes in health status that may affect training safety,

  • use the services in accordance with applicable laws, the provisions of the Regulations, and general principles of fairness,

  • not to undertake actions that may infringe the copyright and intellectual property rights of the Provider.

IV. Types of Services Provided

The Provider offers the following services:

A. Online Personal Training

  • Live training sessions via video conference,

  • Training at an individually agreed schedule,

  • Access period: according to the contract (packages of 1, 4, 8, 12 sessions, etc.),

  • Access to supporting materials (training plans, educational videos).

B. On-site Personal Training

  • Training in Bydgoszcz at a selected location,

  • Schedule arranged individually,

  • Possibility of group or individual training.

C. Nutrition Consulting

  • Consultations regarding nutrition and supplementation,

  • Nutrition plans tailored to training goals,

  • Support in achieving health goals.

D. Transformation/Metamorphosis Programs

  • Long-term packages combining training, nutrition consulting, and support,

  • Body composition measurements and analysis,

  • Progress monitoring.

E. Educational materials and online courses

  • Access to educational resources,

  • Training videos,

  • Digital materials.

All services are available 24 hours a day, 7 days a week, with the understanding that responses to inquiries are provided on business days.

V. Procedure for entering into the Agreement

Information about services provided by the Provider constitutes an invitation to enter into the Agreement.

The process of entering into the Agreement:

  • The Client sends an inquiry via email, contact form, SMS/WhatsApp message, or social media;

  • The Provider sends the Client a proposal for cooperation terms within 48 hours (on business days);

  • The Client agrees to the terms by confirming via email or message;

  • The Agreement is deemed concluded upon the Provider's acceptance of the confirmation;

  • The Provider sends confirmation of the concluded Agreement and its implementation terms to the Client's email address.

The Agreement is concluded in Polish.

After concluding the Agreement, the Provider confirms the terms to the Client by sending them electronically.

VI. Payment terms

Prices and currencies

All prices are quoted in Polish zlotys (PLN) and include all components, including taxes and fees, in accordance with applicable legal regulations.

Payment methods

The Client can choose from the following payment methods:

  • Bank transfer– to the Provider's bank account (service provision starts after confirming receipt of funds);

  • Electronic payment– via online payment systems (Stripe, PayPal, Tpay, etc.);

  • Cash payment– for in-person training (before the session begins).

Payment deadlines

  • Online training and consulting– payment before the first session or within 7 days of receiving the invoice;

  • In-person training– cash payment before the training or transfer within 3 days after the session;

  • Long-term packages– advance payment or in installments (determined individually).

Consequences of payment delay

In the event of non-payment by the deadline, the Provider, after a prior unsuccessful demand for payment (with a minimum 7-day notice), may suspend the provision of services and terminate the Agreement.

VII. Provision of services and schedule

Training scheduleis established individually between the Provider and the Client through the exchange of emails, SMS, WhatsApp, or social media.

Access period for servicesis counted from the date of payment receipt (online training) or from the agreed date (in-person training).

Changes and cancellations:

  • The Client may cancel online training with a minimum of 24 hours' notice;

  • If canceled with shorter notice, the session is considered completed and is non-refundable;

  • The Provider may cancel training due to force majeure – in this case, the session is postponed at no additional cost;

  • Postponed training must take place within 30 days of the originally scheduled date.

Access to materials:

  • Educational materials are available on platforms indicated by the Provider;

  • Access periods are determined individually in the Agreement;

  • After access expires, the Client will lose access to the materials unless a new Agreement is concluded.

VIII. Right to withdraw from the Agreement (for Consumers)

A Consumer (a natural person not engaged in business activity) has the right to withdraw from the Agreement without giving a reason within14 daysfrom the date of concluding the Agreement, however,with limitationsarising from the subject of the service.

The right to withdraw is excluded in the case of:

  • If the Provider has fully performed the service (training) with the express consent of the Consumer, who was informed before the start that after the service is performed, they will lose the right to withdraw;

  • If the service has been performed in whole or in part (the training has already taken place).

Withdrawal procedure:

  • The Consumer should send a statement of withdrawal from the Agreement to the Provider's email address;

  • To meet the deadline, it is sufficient to send the statement before the 14 days expire;

  • The Provider sends confirmation of receipt of the statement to the Consumer's email address.

Refund:

  • The Provider refunds all payments received from the Consumer within 14 days of receiving the withdrawal statement;

  • The refund is made using the same method that the Consumer used for payment, unless the Consumer agrees to another method;

  • The refund may be withheld until confirmation of non-performance of services or return of materials is received.

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Sure! Here you have a complete, ready-to-insert section for the regulations (the entire return policy + 30-day guarantee):

Here is the full excerpt IX with point C regarding withdrawal from the contract – everything ready to be pasted, with a 30-day guarantee and the entire procedure in one complete version:

IX. RETURN AND COMPLAINT POLICY

A. RETURN POLICY

Training sessions and training classes✓ Refund possible ONLY if:

  • No training session has been started/held

  • Refund request submitted within 3 days of purchase

  • Service has not yet taken place

✗ Refund is NOT possible if:

  • At least one session has already taken place (even partially)

  • Client did not show up without notice (no-show)

  • More than 3 days have passed since purchase

  • Client has received access to training materials

Digital materials/E-books/PDF files✓ Refund possible ONLY if:

  • The file has never been downloaded or opened

  • Request submitted within 24 hours of purchase

✗ Refund is NOT possible if:

  • The file has been downloaded/opened

  • More than 24 hours have passed

Multi-session packages (e.g., 4, 8, 12 sessions)✓ Partial refund possible ONLY if:

  • Client requests cancellation BEFORE the start of any session

  • Refund applies only to unfulfilled sessions

  • Formula: (Number of unfulfilled sessions / Number of sessions in the package) × amount paid

✗ Refund is NOT possible if:

  • At least one session has already taken place

  • Client did not notify about cancellation before the session

Refund procedure

  • Client submits a refund request to: kontakt@architektciala.pl

  • In the message subject: "REFUND – [First name and last name]"

  • Content: first name, last name, phone number, order number, reason for refund

  • The service provider verifies the fulfillment of conditions (within 3 business days)

  • If fulfilled: refund made within 14 days to the same account

  • If not fulfilled: request denied in writing

Refund of transaction costs

  • In case of refund, the Client may incur a fee for the payment gateway commission (refund without transaction costs – fees covered by the Client)

  • Bank transfer: refund without additional costs

Voluntary satisfaction guarantee – 30 days

  • Regardless of the statutory rights of the Consumer (right of withdrawal from the contract within 14 days), the service provider offers a voluntary satisfaction guarantee – money-back within 30 days of purchase in the following cases:

    • The Client reports lack of satisfactory improvement (e.g., well-being, strength, appearance, pain) within 30 days and documents the implementation of the provider's recommendations (training plan, dietary plan, attendance).

    • Refund applies only to unfulfilled services or unused parts according to the formula: (number of unfulfilled sessions / number of purchased sessions) × amount paid.

    • Refund is not granted if the Client did not follow the recommendations, did not inform the provider about health status, concealed important information, or documentation of the implementation of the plan is impossible.

    • Returns and complaints in this area are handled according to the procedure described above.

  • Extended satisfaction guarantee does not limit the statutory right of the Consumer to withdraw from the contract within 14 days.

B. COMPLAINTS REGARDING SERVICE SHORTCOMINGS

Conditions for submitting a complaintThe Client can submit a complaint only if:✓ The service was not in accordance with the Agreement (e.g., lack of access to materials, technical problem)✓ The problem arose after the service began✓ The provider had the opportunity to correct the error

✗ Complaint is NOT possible if:

  • The Client changed their mind about quality/results (subjective opinion)

  • Training did not yield expected results/muscle mass

  • Lack of progress resulting from non-compliance with the Client's recommendations

  • The Client changed training goals during the program

Complaint procedure

  • Complaint: email to kontakt@architektciala.pl

  • Subject: "COMPLAINT – [First name and last name]"

  • Content: first name, last name, phone number, description of the problem, screenshot/evidence

  • Deadline: maximum 7 days from noticing the problem

  • The provider responds within 7 business days

Resolution of the complaintIf the complaint is justified:

  • Repeating the session at no additional cost (1x)

  • Supplementing missing materials (1x)

  • Resolving the technical problem

  • Partial refund (maximum for 1 session)

If the complaint is unjustified:

  • Written explanation

  • No refund, no additional services

No possibility of resolution

  • If the problem cannot be fixed after additional attempts

  • Refund: 1 session / 1 module from the package (not the entire package)

C. RIGHT OF WITHDRAWAL FROM THE CONTRACT (for Consumers – 14 days) A Consumer (a natural person not related to business activities) has the right to withdraw from the Contract without giving any reason within 14 days from the day of concluding the Contract, subject to limitations arising from the subject of the service. The right of withdrawal is excluded in the case of:

  • If the Service Provider has fully performed the service (training) with the express consent of the Consumer, who was informed before the commencement that after the service is performed, they will lose the right of withdrawal;

  • If the service has been fully or partially performed (the training has already taken place).

Withdrawal procedure:

  • The Consumer should send a statement of withdrawal from the Contract to the email address of the Service Provider;

  • To meet the deadline, it is sufficient to send the statement before the expiry of 14 days;

  • The Service Provider sends a confirmation of receipt of the statement to the Consumer's email address.

Refund:

  • The Service Provider refunds all payments received from the Consumer within 14 days from receiving the statement of withdrawal;

  • The refund is made using the same method the Consumer used for payment unless the Consumer agrees to another method;

  • The refund may be withheld until confirmation of non-performance of the services or return of materials is received.

 

X. Out-of-court dispute resolution methods

The Consumer has the right to use out-of-court methods for handling complaints and pursuing claims:

  • Contacting the permanent consumer arbitration court operating at the Trade Inspection;

  • Contacting the provincial inspector of the Trade Inspection for mediation;

  • Obtaining free assistance from consumer ombudsmen or consumer protection organizations;

  • Reporting the matter on the EU online ODR platform:http://ec.europa.eu/consumers/odr/.

Useful contacts:

XI. Personal data protection

The personal data provided by Clients is collected and processed by the Service Provider in accordance with applicable laws, particularly with Regulation (EU) 2016/679 (GDPR), and in accordance with the Privacy Policy available from the Service Provider.

Detailed information on data processing can be found in a separate document – Privacy Policy.

XII. Liability and declarations

Declarations of the Service Provider:

  • The Service Provider provides services with professional diligence but does not guarantee specific health outcomes or transformations in appearance;

  • Results depend on individual predispositions, health status, commitment, and engagement of the Client;

  • Services do not constitute medical advice and cannot replace a doctor's visit.

Declarations of the Client:

  • The Client declares that they have no medical contraindications to exercising;

  • The Client informs the Service Provider of any ailments and health limitations;

  • The Client uses the services at their own risk.

Disclaimer of liability:

The Service Provider is not liable for:

  • Injuries or injuries resulting from incorrect performance of exercises by the Client;

  • Health problems arising from existing diseases or conditions not reported to the Service Provider;

  • Lack of progress resulting from non-compliance with dietary or training recommendations;

  • Technical problems on the part of the internet provider or the platform used for online training.

XIII. Copyright and intellectual property

All materials, training plans, videos, photos, and other content developed by the Service Provider are protected by law.

The Client has the right to:

  • Use the materials solely for their own training purposes;

  • It is prohibited to copy, distribute, modify, or publish materials without the written consent of the Service Provider.

Violation of copyright or intellectual property rights may have legal consequences.

XIV. Changes to the Regulations

The Service Provider reserves the right to change the provisions of the Regulations. Changes will be:

  • Published on available communication channels;

  • Communicated to Clients via email;

  • Come into effect no earlier than 14 days from the date of announcement;

  • The date of entry into force of the changes will be specified in the notification.

Continued use of the services after the date of entry into force of the changes means acceptance of the new Regulations.

XV. Final provisions

All rightsto materials, logos, the name "Bartosz Tywuski – Personal Trainer" and content developed by the Service Provider belong to the Service Provider. Use may only occur in a manner consistent with the Regulations and expressed consent.

Dispute resolution:

  • For Consumers– disputes will be resolved by common courts competent based on the Consumer's place of residence or the headquarters of the Service Provider (Bydgoszcz);

  • For Entrepreneurs– disputes will be resolved by the court competent based on the headquarters of the Service Provider (Bydgoszcz);

  • Alternative– The parties may agree on mediation or arbitration as a means of resolving the dispute.

Applicable law:

In matters not regulated by the Regulations, the following provisions shall apply:

  • Civil Code (Act of April 23, 1964);

  • Consumer Rights Act (Act of May 30, 2014);

  • Act on Providing Services by Electronic Means (Act of July 18, 2002);

  • Regulation (EU) 2016/679 (GDPR);

  • Other relevant provisions of Polish law.

Incompatibility of provisions:

If any provision of the Regulations is inconsistent with applicable law, that provision shall be invalidated, and the remaining provisions of the Regulations shall remain in effect.

XVI. Contact

For matters concerning the Regulations, services, or complaints, please contact:

Bartosz Tywusik – Personal TrainerEmail: kontakt@architektciala.pl Phone: 669 812 911 Bydgoszcz Social media: @architekt.ciala

Effective date: 08.11.2025 Last updated: 08.11.2025

The Regulations have been developed taking into account the requirements of the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, and Regulation (EU) 2016/679 (GDPR).